MCB becomes the first African bank to achieve TMMi Level 3 certification

The Mauritius Commercial Bank (MCB) is the first financial institution in Africa to achieve the Test Maturity Model Integration (TMMi) Level 3 certification, setting a new benchmark for software testing maturity on the continent. This international recognition highlights the bank’s commitment to excellence in quality assurance and strengthens its position in a competitive financial services landscape, where customer experience and digital reliability remain at the core of its strategy.

Building sustainable capabilities in quality assurance

Software quality assurance (QA) is vital in today’s fast-evolving financial services sector, as rigorous standards guarantee ongoing stability, the reliability of applications and the delivery of consistent digital experiences. At the same time, effective QA drives operational excellence by leveraging testing automation, enhancing project delivery and accelerating time to market, which is a crucial advantage in gaining a competitive edge.

For MCB, achieving this international recognition rests on robust QA practices, which would have been impossible without its Technology Quality Assurance department.  The Test Maturity Model Integration (TMMi) certification is the result of several months of rigorous work within the division and validates that all testing procedures, tools, and methodologies used are properly defined and aligned with current global standards.

For Kris Vadiveloo, Quality Control Lead at MCB Group, this accomplishment showcases years of steady progress : “This crowns the maturity of the Business Unit after eight years of operation, and reinforces our commitment to continue in our mission to be a catalyst in delivering high-end solutions for our customers.”, he explains.

Beyond symbolic value

What sets leaders apart is their ability to ensure the reliability and quality of processes, thereby strengthening their credibility. Beyond its symbolic value, the certification sends a very strong message to MCB’s clients and stakeholders, reinforcing their trust in the bank’s technology team, and its ability to deliver optimum digital services. At the same time, it enhances delivery quality, opens new strategic opportunities and supports the attraction and retention of key technology talent.

“It reflects our dedication to delivering efficient, and value-driven solutions to our clients, and it gives us a clear pathway for our next QA initiatives and objectives,” emphasises Patrice Hervé, Head of Technology at MCB Group.

And the QA experts certainly demonstrated unyielding dedication during the different phases of the operation, while working under the assessment of CERTILOG, an international consultancy in software testing.  In total, the audit involved more than 100 documents reviewed, 18 interviews, and the mobilisation of 12 highly skilled specialists over a project split into three phases. The whole operation ran from mid-January to early September 2025, following preparatory activities carried out in the last quarter of 2024.

Charting the next phase for MCB’s QA journey

Warren Jatteesing, Quality Assurance Chapter Lead at MCB Group, explained that the department’s journey has been marked by a clear mission since 2017: to deliver high-quality products while continuously learning and refining practices.  Achieving TMMi Level 3 certification now provides the team with a clear roadmap for the future. Valid until September 2028, the certification will enable MCB to consolidate its progress, monitor performance, and sustain momentum. Bi-annual evaluations will help strengthen Level 3 and prepare the groundwork for aiming at a higher TMMi level at the time of recertification. The ultimate goal? To go further by combining reliability, resilience and innovation, with this certification as one milestone among many more to come.

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